SHIPPING TERMS & CONDITIONS

  • SHIPPING TIME: Will vary from three days to three weeks depending upon the availability of the product, alterations and manufacturing. Most items will be shipped in three days.
  • SPECIAL ITEMS: Custom designed or specially ordered equipment  cannot be cancelled.
  • Packages will be shipped through Fed Exp, UPS or Common Carrier depending upon the size & weight of the package.

  • If your order is shipped via LTL (truck line) it is a curbside service.  This means that you are responsible for getting the equipment from the back of the truck to your home.  You MUST be home at the time of delivery.  .  It is your responsibility to make the delivery arrangements with the trucking company.

    If you would like to utilize the extra serviced available to you:

    Inside delivery minimum charge of $75.00. You will be required to help the driver.  There is only one person per truck.

    Lift gate minimum charge of $75.00

    These charges are your responsibility and are not included in items with free freight.  Should you choose when the truck gets there to use these you are responsible to pay the driver of the truck.

    If for some reason delivery arrangements are not made you are responsible for all freight charges associated with the shipment.  This means shipping to you, from you and if you choose redelivered to you.

    Should you have any questions please feel free to contact us at 1-800-446-1833

     

  • FREIGHT RATES GIVEN ARE APPROXIMATE. WILL INFORM THE ACTUAL FREIGHT RATE BEFORE SHIPMENT LEAVES THE WAREHOUSE, SHOULD THE RATES BE DIFFERENT.
  • DO NOT SIGN THE RECEIPTS IF THE CRATES OR BOXES ARE DAMAGED
  • DESCRIBE THE DAMAGES WITH YOUR SIGNATURE ON THE TRUCKERS BILL OF LADING.
  • FREE SHIPPING ONLY APPLICABLE WITHIN CONTINENTAL USA
  • WILL COST  EXTRA FREIGHT WHEN THE SHIPMENT IS SENT TO HAWAII, PUERTO RICO & ALASKA
    (will be informed of the details before the shipment is processed)
  • RETURN POLICY: If you have changed your mind within 15 days you can return the merchandise from the date of invoice. You are responsible for shipping the equipment back to New York Barbell of Elmira Corp. and for the costs associated with that shipment.
  • It is important that you return everything on your order, and that it is in its original packaging.
  • We will credit your account for the price of the equipment minus shipping and handling.
    •  Min. 20% restocking fee will be charged to cover the repacking & repainting, if the boxes are opened or product has been used.
  • MISSING PARTS: Will be shipped to your address by Fed Exp. (freight prepaid) as soon as possible. YOUR SATISFACTION IS VERY IMPORTANT TO US.

 

IMPORTANT:

 THIS MERCHANDISE WAS CAREFULLY PACKED AND THOROUGHLY INSPECTED BEFORE LEAVING OUR FACTORY. RESPONSIBILITY FOR ITS SAFE DELIVERY WAS ASSUMED BY THE CARRIER UPON ACCEPTANCE OF THE SHIPMENT. CLAIMS FOR LOSS OR DAMAGE SUSTAINED IN TRANSIT MUST, THEREFORE, BE MADE UPON THE CARRIER AS FOLLOWS.

CONCEALED LOSS OR DAMAGE: CONCEALED LOSS OR DAMAGE MEANS LOSS OR DAMAGE WHICH DOES NOT BECOME APPARENT UNTIL THE MERCHANDISE HAS BEEN UNPACKED. THE CONTENTS MAY BE DAMAGED IN TRANSIT DUE TO ROUGH HANDLING EVEN THOUGH THE CARTON MAY NOT SHOW EXTREME DAMAGE. WHEN THE DAMAGE IS DISCOVERED UPON UNPACKING, MAKE A WRITTEN REQUEST FOR INSPECTION BY THE CARRIER'S AGENT WITHIN FIFTEEN SAYS OF DELIVERY DATE. THEN FILE A CLAIM WITH THE CARRIER SINCE SUCH DAMAGE IS THE CARRIER'S RESPONSIBILITY. BY FOLLOWING THESE INSTRUCTIONS CAREFULLY, WE GUARANTEE OUR FULL SUPPORT OF YOUR CLAIMS TO PROTECT AGAINST LOSS FROM CONCEALED DAMAGE.

VISIBLE LOSS OR DAMAGE: ANY EXTERNAL EVIDENCE OF LOSS OR DAMAGE MUST BE NOTED ON THE FREIGHT BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER'S AGENT. FAILURE TO ADEQUATELY DESCRIBE SUCH EXTERNAL EVIDENCE OF LOSS OR DAMAGE MAY RESULT IN THE CARRIER REFUSING TO HONOR A DAMAGE CLAIM. THE FORM REQUIRED TO FILE SUCH A CLAIM WILL BE SUPPLIED BY THE CARRIER.

DO NOT RETURN DAMAGED MERCHANDISE TO US

FILE YOUR CLAIM AS ABOVE AND INFORM US TO FOLLOW-UP

NEW YORK BARBELL OF ELMIRA CORP.
160 Home Street
Elmira, New York 14904
Toll Free: 1-800-446-1833
Fax: 607-733-1010  

 E-mail: info@newyorkbarbells.com
Copyright © 1999 All rights reserved.