SHIPPING TERMS & CONDITIONS

  • SHIPPING TIME: Will vary from three days to three weeks depending upon the availability of the product, alterations and manufacturing. Most items will be shipped within three days.
  • SPECIAL ITEMS: Custom designed or specially ordered equipment cannot be cancelled.
  • Packages will be shipped through Fedex or a freight carrier depending upon the size & weight of the package.

  • If your order is shipped via LTL (truck line), it is a curbside service. This means that you are responsible for getting the equipment from the back of the truck to your home. You MUST be home at the time of delivery. It is your responsibility to make the delivery arrangements with the trucking company.

    If you would like to utilize the extra services available to you:

    • Inside delivery: Minimum charge of $75.00. You will be required to help the driver.  There is only one person per truck.

    • Lift gate (lowers the equipment from the back of the truck to the ground): Minimum charge of $75.00

    • These charges are your responsibility and are not included in items with free freight.  Should you choose when the truck gets there to use these you are responsible to pay the driver of the truck.

  • If for some reason delivery arrangements are not made you are responsible for all freight charges associated with the shipment.  This means shipping to you, from you and if you choose redelivered to you.

  • Should you have any questions please feel free to contact us at 1-800-446-1833

     

  • FREIGHT RATES GIVEN ARE APPROXIMATE. WE WILL INFORM YOU OF THE ACTUAL FREIGHT RATE BEFORE SHIPMENT LEAVES THE WAREHOUSE, SHOULD THE RATES BE DIFFERENT.
  • DO NOT SIGN THE RECEIPTS IF THE CRATES OR BOXES ARE DAMAGED
  • DESCRIBE THE DAMAGES WITH YOUR SIGNATURE ON THE TRUCKERS BILL OF LADING.
  • FREE SHIPPING ONLY APPLICABLE WITHIN CONTINENTAL USA
  • WILL COST  EXTRA FREIGHT WHEN THE SHIPMENT IS SENT TO HAWAII, PUERTO RICO & ALASKA
    (You will be informed of the details before the shipment is processed)
RETURN POLICY:
  • If you have changed your mind within 15 days from the date of invoice you can return the merchandise.
  • You are responsible for shipping the equipment back to New York Barbell of Elmira Corp. and for the costs associated with that shipment. You will also be responsible for the costs to ship the merchandise to you in the case of free freight items.
  • It is important that you return everything on your order, and that it is in its original packaging.
  • We will credit your account for the price of the equipment minus shipping and handling costs. Shipping costs WILL be subtracted from the amount of the credit in the case of free freight items.
  • Minimum 20% restocking fee will be charged to cover the repacking & repainting, if the boxes are opened or product has been used.
  • MISSING PARTS: Will be shipped to your address by Fedex (freight prepaid) as soon as possible. YOUR SATISFACTION IS VERY IMPORTANT TO US.
    • IMPORTANT:

     THIS MERCHANDISE WAS CAREFULLY PACKED AND THOROUGHLY INSPECTED BEFORE LEAVING OUR FACTORY. RESPONSIBILITY FOR ITS SAFE DELIVERY WAS ASSUMED BY THE CARRIER UPON ACCEPTANCE OF THE SHIPMENT. CLAIMS FOR LOSS OR DAMAGE SUSTAINED IN TRANSIT MUST, THEREFORE, BE MADE UPON THE CARRIER AS FOLLOWS:

    CONCEALED LOSS OR DAMAGE: CONCEALED LOSS OR DAMAGE MEANS LOSS OR DAMAGE WHICH DOES NOT BECOME APPARENT UNTIL THE MERCHANDISE HAS BEEN UNPACKED. THE CONTENTS MAY BE DAMAGED IN TRANSIT DUE TO ROUGH HANDLING EVEN THOUGH THE CARTON MAY NOT SHOW EXTREME DAMAGE. WHEN THE DAMAGE IS DISCOVERED UPON UNPACKING, MAKE A WRITTEN REQUEST FOR INSPECTION BY THE CARRIER'S AGENT WITHIN FIFTEEN DAYS OF DELIVERY DATE. THEN FILE A CLAIM WITH THE CARRIER BECAUSE SUCH DAMAGE IS THE CARRIER'S RESPONSIBILITY. BY FOLLOWING THESE INSTRUCTIONS CAREFULLY, WE GUARANTEE OUR FULL SUPPORT OF YOUR CLAIMS TO PROTECT AGAINST LOSS FROM CONCEALED DAMAGE.

    VISIBLE LOSS OR DAMAGE: ANY EXTERNAL EVIDENCE OF LOSS OR DAMAGE MUST BE NOTED ON THE FREIGHT BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER'S AGENT. FAILURE TO ADEQUATELY DESCRIBE SUCH EXTERNAL EVIDENCE OF LOSS OR DAMAGE MAY RESULT IN THE CARRIER REFUSING TO HONOR A DAMAGE CLAIM. THE FORM REQUIRED TO FILE SUCH A CLAIM WILL BE SUPPLIED BY THE CARRIER.

    DO NOT RETURN DAMAGED MERCHANDISE TO US

    FILE YOUR CLAIM AS ABOVE AND INFORM US TO FOLLOW-UP

    ADDRESS CORRECTIONS:
    • Please make sure that your address is complete and spelled correctly. If you have an apartment or suite number it must be included. If you are shipping to an address different from the billing address it must be included at the time that the order is placed.
    • If an address is incorrect and merchandise returned because of this you are responsible for all shipping costs associated with the order.
    • If after reviewing a confirmation you find that something is not correct, you must notify us immediately. If the shipment has not shipped we can change the address without a problem. If the item has left the building you will be charged a minimum of $20.00 for the address correction.
    • If after ordering you should decide to have the item shipped to a different address you will be charged a minimum of $45.00 if the order has left.
    If you have any questions regarding these policies please call prior to ordering.

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    NEW YORK BARBELL OF ELMIRA CORP.
         P.O. Box 3473
    Elmira, New York 14905-0473
    Toll Free: 1-800-446-1833
    Fax: 607-733-1010  

    E-mail: info@newyorkbarbells.com
    Copyright © 1999-2005 All rights reserved.